FAQ

Most frequent questions and answers

How much is shipping?

Shipping is 100% FREE ANYWHERE in the continental United States AND most items include in-home setup at no additional charge.

Why are your prices so cheap?

 Quite simply, because we move such high volume and are an extremely efficient company with multiple distribution centers across the US, we are able to pass on our savings to our customers.

Are there any delivery charges?

Shipping is always free to the 48 continental United States. The price you see listed on our website is the final price you pay. There are no hidden costs or additional fees! Certain rural areas, and areas inaccessible by our delivery trucks that require other delivery methods, for example, renting a smaller truck to make the delivery, or if a delivery needed to go to an island that only can be accessed by boat, will require extra fees. Shipping to Hawaii, Alaska and Puerto Rico is available for an additional charge, which is determined at checkout.

How would my order ship?

Larger Items: The majority of furniture offered on our website fall into this category, and always ship with Free Delivery & Assembly! Our trained furniture-delivery specialists will deliver your furniture, unpack it, and assemble it in your room of choice for absolutely no extra charge!

Smaller Items: Small items are classified as a nightstand, lamp or similar items, which will ship via UPS or FedEx. The order will be delivered and brought to your front door (or building entrance).

Questions if your purchase qualifies? Call us (650) 250-1495 or open a customer support ticket here.

How long will it take to receive my order?

In-Stock items usually ship within 5 to 7 business days. Arrival time is generally 1 to 4 weeks, depending on what you ordered and where the order is being delivered to. Since Inventory changes frequently we will provide an estimated ship date when you place your order. Artistry Furniture understands the importance of keeping our customers informed and up to date on their order status. We will provide you with periodic updates via phone and email.

How long will it take to receive my order?

In-Stock items usually ship within 5 to 7 business days. Arrival time is generally 1 to 4 weeks, depending on what you ordered and where the order is being delivered to. Since Inventory changes frequently we will provide an estimated ship date when you place your order. Artistry Furniture understands the importance of keeping our customers informed and up to date on their order status. We will provide you with periodic updates via phone and email.

Are the products you sell new?

All of our products are new, undamaged, and never been used. Most of our products are in stock for fast shipment.

When will I be billed for my order?

If you are paying with a Debit/Credit Card during online checkout, there will be a temporary authorization hold on your card to make sure the funds are available. After a couple days, the funds will go back into your account. Your card will be charged once the first item is in stock and preparing to ship from the manufacturer.

Do you charge sales tax?

We collect sales tax for orders shipping to the following states: Alabama, Arizona, California, Connecticut, Iowa, Illinois, Indiana Kentucky, Louisiana, Maryland, Massachusetts, Mississippi, Minnesota, New Jersey, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, New York, Tennessee, Utah, Washington State, & Wisconsin residents; however, you may be responsible for reporting your purchase and paying sales tax directly to your state.

Do I receive a delivery confirmation?

We send tracking numbers through our automated e-mail system. This will allow you to track your furniture to your door. For larger items that ship via truck, you will receive a phone call to work out shipping details.