Return Policy

Customer satisfaction is our top priority. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Special orders where custom fabrics or colors are selected are non-refundable. Mattresses, Foundations, Bedding, Linens, and Cordless Power Packs are not returnable. To return items for an exchange, or refund, please contact us via email or phone for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States; therefore, it is very important to contact us so we can provide the correct return warehouse address.

All returns are subject to round trip shipping charges. If your item was shipped with our "Free Shipping," we will charge our outbound shipping charges as the shipping charges are included in the price but customer will still be charged the round trip shipping costs incurred by Artistry Furniture. All returns are subject to a 15% restocking fee and must be started within 5 days of delivery.

Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable unless written exemption was provided by Artistry Furniture. Your order will be refunded once Artistry Furniture receives the returned merchandise.

Always measure the space you plan on placing the furniture to make sure it will fit prior to making an order. For additional information on our return policy please see our terms and conditions page.